FAQ: Knick Knack Toy Shack help desk

In-stock orders leave us within 1 to 2 business days, and we email tracking the moment your parcel ships. US delivery is usually 3 to 6 days after that.

Yes! US orders over $100 ship free. Under $100 you'll see the exact rate at checkout before you pay.

We do, to Canada, the UK, Europe, Australia and lots of other countries. International delivery usually takes 12 to 26 days. Any customs duties or import taxes are set by your country and aren't included in our prices.

Our 30-day guarantee: if a sealed, unopened item isn't right, send it back within 30 days of delivery and we'll refund the purchase price (less original shipping) within 14 days of receiving it. Return postage is on you.

Opened blind boxes, mystery packs, capsules and mixed lots, sale and clearance items, and gift cards can't be returned. Full details here.

Sorry about that, it's on us. Email a photo and your order number to info@knickknacktoyshack.com within 7 days of delivery and we'll replace it or refund you, shipping included.

They're sealed by the manufacturer, so the character inside is a surprise to us too. Unless a listing says you can choose, the one you get is random. Because the surprise is the product, opened mystery items are final sale.

100%. We only buy from licensed distributors and the original manufacturers, never knock-offs.

Use the tracking link in your shipping email, or sign in to your account to see every order and its tracking.

The expected date is on the product page. If your order mixes pre-orders with in-stock toys, everything ships together once the pre-order arrives.

Yes. Add Route protection at checkout to cover loss, damage or theft in transit. If something goes wrong you can file a claim with Route. Route protection can't be refunded once an order is placed.

We'd love to help. Email info@knickknacktoyshack.com with what you're after and how many, and we'll put something together.