We guarantee that you will be satisfied with your purchase or YOUR MONEY BACK! We will refund 100% of your purchase price (less shipping costs) for any reason within the first 30 days from the date of purchase. Your refund will be processed within 14 days from the time we receive your returned product, in the original unopened packaging. Return costs are the responsibility of the customer. (Please Note: Mixed open lots such as Doorables, Tsum Tsums, and Shopkins are exempt from being returned).