Frequently asked questions:
How quickly do your items ship out?
While we strive to get all in-stock orders shipped out the next day, sometimes we need an extra 1 or 2 days to get the orders fulfilled. (Please note: In addition to the shipping time you select there is also an additional processing time and while we strive to get all in-stock orders shipped out the next day, sometimes we need a few extra days to get the orders fulfilled. We will notify you when your order has been sent.)
Are all of your products real and authentic?
All of the products listed on our website are 100% real and authentic. We only buy from authorized licensed distributors and from the original manufacturers.
What is your Return Policy?
Items returned within 30 days, in original un-opened packaging, will receive a refund. You will be responsible for paying for your own shipping costs for returning your item. (Please Note: Mixed open lots and shopkin items are exempt from being returned). We refund the product cost you paid and not the shipping fees paid.
Update 11/1/18 - Due to the holiday demand of certain items, we are no longer accepting returns on poopsie slime, and lol advent calendar items. We are sorry for any inconvenience. Please ask any questions before purchasing.
How do I track my order?
You can log into your account to track your order.
When will Pre-Orders ship?
All pre-orders will have an expected ship date listed in the item description.
Do you ship globally?
Yes, we ship to Europe, Australia, Canada, Asia and many countries around the world.
How long does delivery take to the United Kingdom?
Non-holiday times takes approximately 5-7 days for first class shipping.
How long does delivery take to Australia?
Non-holiday times takes approximately 7-14 days for first class shipping.