Frequently asked questions:
What is your Return Policy? We have a 30 day money back guarantee.
We guarantee that you will be satisfied with your purchase or YOUR MONEY BACK! We will refund 100% of your purchase price (less shipping costs) for any reason within the first 30 days from the date of purchase. Your refund will be processed within 14 days from the time we receive your returned product, in the original unopened packaging. Return costs are the responsibility of the customer. (Please Note: Mixed open lots such as Doorables, Tsum Tsums, and Shopkins are exempt from being returned).
How quickly do your items ship out?
While we strive to get all in-stock orders shipped out the next day, sometimes we need an extra 1 or 2 days to get the orders fulfilled. (Please note: In addition to the Estimated Carrier shipping time you select there is also an additional Estimated processing time of 1-2 days and while we strive to get all in-stock orders shipped out the next day, sometimes we need a few extra days to get the orders fulfilled. We will notify you when your order has been sent.)
Are all of your products real and authentic?
All of the products listed on our website are 100% real and authentic. We only buy from authorized licensed distributors and from the original manufacturers.
How do I track my order?
You can log into your account to track your order.
When will Pre-Orders ship?
All pre-orders will have an expected ship date listed in the item description.
Do you ship globally?
Yes, we ship to Europe, Australia, Canada, Asia and many countries around the world.
How long does delivery take to the United Kingdom?
Non-holiday times takes approximately 5-7 days for first class shipping.
How long does delivery take to Australia?
Non-holiday times takes approximately 7-14 days for first class shipping.