Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security
Returns
We have a 30-day money-back guarantee.
We guarantee that you will be satisfied with your purchase or YOUR MONEY BACK!
We will refund 100% of your purchase price (less shipping costs) for any reason within the first 30 days from the date of purchase. Your refund will be processed within 14 days from the time we receive your returned product, in the original unopened packaging. Return costs are the responsibility of the customer. (Please Note:).
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned: Mixed open lots such as Doorables, Tsum Tsums, and Shopkins are exempt from being returned
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at knickknacktoyshack@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only exchange items if they are not defective or damaged. If you need to exchange it for the same item, send us an email at knickknacktoyshack@gmail.com and send your item to:
knick knack toy shack
3 Hemlock Road
West Nyack New York 10994.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
knick knack toy shack
3 Hemlock Road
West Nyack New York 10994
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
LOVE it! The perfect pack to complete my collection. Was mailed quickly and safely. Thank you, Knick Knack Toy Shack!
I loved it. It was just like the real one. I loved that it lit up!
My brother was so happy.
These are so so cute!!! Gave to my adult daughter!!!
So excited about these!!!
Great purchase
Great purchase!!
Knock Your Socks Off Service
Check out our Google Reviews to see what we mean.
Shipping Worldwide
Most orders are delivered to the Post Office in just 1-2 days. (Sorry Martians, we're currently unable to ship off planet.)
Returns and Refunds
Because you should LOVE the toys you buy. See policy HERE.
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